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1 Where are we located?
2 What are your showroom hours?
3 Do we have a minimum order?
4 What are your hours of delivery and pick up?
5 How much you charge for deliveries?
6 Deliveries?
7 What is needed to place an order?
8 Payment options?
9 What if I don't have a credit card?
10 Rental rates?
11 What if I want set up and take down?
12 What if we wish to add more equipment or change an order after hours?
13 In case of emergency how can we contact you?
14 Do you rent canopies/tents?
15 What should we do with your dishware before we return it?
16 For how many hours a patio heater lasts?
17 How much space is required for a sit down dinner?
18 How much space is required for a sit down buffet?
19 How much space is required for a stand-up cocktail party?
20 Miscellaneous charges?
21 Cancellations?
22 Delays due to weather, Earthquakes?
1. Where are we located?

10546 Hathaway Drive • Santa Fe Springs, CA 90670
Phone: (562) 944-4000 • Fax: (562) 944-4002
2. What are your showroom hours?

  Office & Showroom
Monday to Friday 8:00 am - 5:00 pm
Saturday 8:00 am - 1:00 pm
Sunday's & Holidays Closed
   
3. Do we have a minimum order?

Our minimum order for delivery is $75.00 of equipment rental. We do not have any minimum for equipment rental for customer pick-ups.

4. What are your hours of delivery and pick up?

  Delivery and Pickup “Normal Business Hours”
Monday to Friday 8:00 am - 4:30 pm
Saturday 8:00 am - 12:30 pm
Sunday's & Holidays By Appointment - Please Call Office

Our normal deliveries and pick ups are between 8 a.m to 4:30 p.m. There is an additional cost of time specific deliveries and pick-ups, Sunday deliveries and pick-ups, Holiday Deliveries and Pick-ups. Please call the office to schedule or quote for after hour deliveries and pick-ups.
5. How much you charge for deliveries?

The delivery charges are dependent on the distance from our warehouse in Santa Fe Springs. For local areas within 10 miles of our warehouse in Santa Fe Springs, for normal business hours delivery as defined above the delivery charges is $40 round trip. Specific time and after-hours delivery/pick-up fees are additional.
6. Deliveries?

Delivery and Pick-up rates are quoted as a round trip fee, and based on time and location of your event. The customer is responsible for all the equipment from the time of delivery till it has been returned to Party Rental King. The customer is also responsible for damaged or missing items and verifying an accurate count of rentals received and returned.

7. What is needed to place an order?

We need a name, mailing & delivery address of a person, home or business. A phone number and onsite contact person with a cell phone number if possible. We also need a completed Credit Card Authorization Form including current credit card number along with the expiration date, name on the card and the correct mailing address.
8 . Payment options?

We accept all major credit cards (Visa, Master Card, and Discover &American Express) cash and checks. Sorry we do not accept checks from new accounts and out of state checks must be received at least a minimum of 10 days prior to the day of delivery. If you place the reservation more than 2 months ahead a 50% deposit is needed. An additional deposit may be required when paying by cash or check.(The additional deposit amount is based on the amount of order placed).

9. What if I don't have a credit card?

We will not rent to a customer without a credit card, and an ID. We know that customer will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card or cash deposit is required as security for the rental.
10. Rental rates?

All rates quoted are based on 24hr rental period per item. However we allow extra time for customer to pick-up/drop off at your location. We prefer to deliver the day before your event and pick the day after. Any rental equipment kept longer than specified time will be charged according to our price schedule.

11. What if I want set up and take down?

Arrangements must be made in advance for set up and take down and will be subject to a fee.

12.What if we wish to add more equipment or change an order after hours?

We accept changes or add ups to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.

13. In case of emergency how can we contact you?

Please call our main number and a person on call, who is in charge of emergency calls and help on all equipments needs.

14. Do you rent canopies/tents?

Yes, we do rent Canopies/Tents. (Canopies enclosed by sidewall are tents).We have different tents starting from 10x10 to 100x100 .A Party Rental King Event Co-ordinator can meet at your home or event venue to help you determine the appropriate tenting solution, we do charge an estimation fee for coming and taking measurements, which we can credit to you, once you place the order with our company. Plan and call us ahead of time.
15. What should we do with your dishware before we return it?
Please scrap food from the plates & rinse. Please place the dishware into the boxes and crates in which they were delivered.   If not there will  be an additional 25% “Food Cleaning Surcharge” – no exceptions.
16. For how many hours a patio heater lasts?

It will last 5 to 6 hours on continuous burning time.
17. How much space is required for a sit down dinner?

Count on 15 square feet per person
18. How much space is required for a sit down buffet?

Count on 12 square feet per person.
19. How much space is required for a stand-up cocktail party?

Count on 12-15 square feet per person.
20.Miscellaneous charges?

You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick-up crew. If our delivery or pick-up is delayed due to your event an additional charge may apply. Please note that on all our deliveries we load a day before and leave early in the morning before our showroom opens, equipment added to your order on the same day of your event will have a rush charge added to the normal delivery rate, or you are welcome to come and pick it up from our store if they are available.
21. Cancellations ?

Any orders cancelled prior to 5 days before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within the 5 days of delivery/will call date are subject to 50% cancellation fee. Orders cancelled the day of delivery or will call are subject to 100% cancellation fee once the order has been placed. All orders placed by customer with a credit card /deposit will be confirmed orders; customers will not get a confirmation call. It is the customer's responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.   Special orders (canopies/tents/linen/wedding Eqpt./bars/catering equipment) all Items, other than the tables and chairs based on season cannot be cancelled within the 5 days prior to the day of rental.

22. Delays due to weather, Earthquakes?

We strive to deliver to all our customers by delivering the equipment a day before the event. But when there are extreme weather conditions like gusty winds, heavy rain, our service to you is interrupted and delayed by weather and traffic.